OpenCHS — a Digital Public Good built by BITZ.
Open-source case management and multilingual helpline infrastructure, recognized by the Digital Public Goods Alliance and deployed at national scale across five countries.
One platform. Every channel a person might reach out on.
OpenCHS gives national helplines and social-service institutions a single, multilingual way to receive, triage, and manage sensitive cases across voice, SMS, chat, and social — built for government ownership from the first line of architecture.
Built for frontline response.
Voice, SMS, chat, and social media into a single case record.
Configurable triage, escalation, and referral pathways.
Designed for multilingual, low-resource frontline environments.
Program-level analytics for institutional decision-making.
AI in active development, with human oversight by design.
With UNICEF-funded support, BITZ is developing AI-assisted triage, sentiment analysis, and escalation intelligence for OpenCHS — co-created with C-Sema practitioners so the workflow reflects how frontline responders actually work, with human review retained for high-risk decisions and models adapted for African languages and low-resource settings. This is active development work, not yet a shipped production feature.
Working session during the UNICEF-funded OpenCHS AI development initiative.
Built with the practitioners who use it.
BITZ and C-Sema ran joint working sessions to validate the AI-assisted workflow against real frontline practice before any of it ships — grounding the design in how helpline responders actually triage and escalate cases.
Open, interoperable, government-owned.
Built to avoid vendor lock-in for the governments that adopt it.
Designed to connect with existing national referral and data systems.
Live in five countries.
Expansion pipeline includes Botswana, Zimbabwe, South Sudan, and Nigeria.
Country ownership by design.
OpenCHS is developed openly so adopting governments own their infrastructure rather than depend indefinitely on any single vendor, BITZ included.
Independently verified by the DPGA.
OpenCHS holds Digital Public Good status from the Digital Public Goods Alliance (GID0092407) — third-party verification against the DPG Standard, not a self-declared credential.
Security-by-design for sensitive case data.
Given that OpenCHS handles sensitive protection case data, access control, encryption, and auditability are treated as architectural requirements, not add-ons.