Digital Case Management for VAC, GBV & Protection Response.
OpenCHS helps governments and international partners run multilingual helplines and manage sensitive cases across voice, SMS, chat, and social—securely and at scale, including labor and immigrant complaints.
30,000+ contacts/month per country
Multi-channel intake: voice/SMS/chat/social
Case workflows + referrals + analytics
Secure by design
Multichannel Intake
Voice, SMS, WhatsApp, web, and social channels.
Case Workflow
End-to-end lifecycle with referrals and follow-ups.
Insights & Reporting
Real-time dashboards and configurable reports.
Built for Protection Systems
We understand the unique challenges of organizations working to protect the most vulnerable populations.
Government Ministries
Struggling with fragmented systems, manual documentation, and limited visibility across departments.
National Helplines & Call Centers
High call volumes, limited counselors, multiple languages, and inconsistent case tracking.
UN/INGO Programs
Coordinating protection responses across partners with varying standards and reporting needs.
Labor & Immigration Units
Cross-border survivor support needs, tracking complaints from abroad, and inter-agency coordination.
Comprehensive Protection Solutions
Modular solutions designed for the specific needs of protection programs, helplines, and government agencies.
OpenCHS Helpline & Case Management
End-to-end case management for VAC, GBV, and child protection programs with multi-channel intake.
Learn morePSEA Reporting & Case Handling
Confidential reporting mechanisms for protection against sexual exploitation and abuse.
Learn moreComplaints & Grievance Mechanisms
Structured intake and resolution workflows for organizational accountability.
Learn moreLabor & Immigrant Protection
Cross-border case tracking connecting migrants abroad with home government support.
Learn moreInteroperability & Integrations
Connect with telecom, SMS gateways, email, social channels, and existing systems.
Learn moreResponsible AI & Automation
Human-in-the-loop AI for triage, routing, and analytics—never for high-risk decisions.
Learn moreStrategic Advisory & Implementation
Beyond our flagship platform, we provide consulting services to help governments and development partners.
Digital Service Delivery Assessments
Assess e-service maturity, gaps, user journeys, and operational bottlenecks.
Manual Records & Digitization Strategy
Records audits, digitization roadmap, retention, and transition planning.
Governance, Security & Implementation Support
Operating models, cybersecurity guidance, PMO, and delivery assurance.
One Platform for End-to-End Case Management
OpenCHS is a modular, open-source platform built specifically for protection systems. From first contact to case closure…
- Configurable workflows.
- Referrals and follow-up tasks.
- Role-based access control.
- Dashboards and reporting.
- Complete audit trail.
- Multilingual + multi-channel.
Active Cases
Resolved
Pending
Live in
Protecting Migrant Workers Through Cross-border Case Management
In Uganda, BITZ implemented a GIZ-funded Labor & Immigrant Complaints system integrated with OpenCHS.
Key Implementation Features
- Multi-channel reporting for migrants abroad.
- Structured case intake + secure tracking.
- Escalation and referral workflows to relevant government units.
- Survivor support pathway and follow-up.
- Reporting and oversight dashboards.
Proven Impact Across Africa
Real implementations delivering measurable outcomes for governments and international partners.
Labor & Immigrant Complaints System
- Cross-border case tracking
- Multi-channel migrant reporting
- Government coordination
National Child Helpline Integration
- 30,000+ monthly contacts
- Multi-agency referrals
- Real-time dashboards
Social Welfare Case Management
- Unified case tracking
- Workflow automation
- Reporting standardization
Federal Protection Systems
- GBV response coordination
- Multi-language support
- Partner network integration
Trusted by Global Leaders
Working alongside UN agencies, development partners, and governments to strengthen protection systems.
Development & UN Partners
Government Implementations
Partner names shown for attribution. Logos used with permission where applicable.
Built for Trust & Safety
Protection systems require the highest standards of security and ethical AI use.
Privacy by Design
Data minimization, secure hosting options, and privacy-first architecture.
Access Control & Audit
Role-based access with comprehensive audit logging for accountability.
Encryption
Data encrypted in transit and at rest with industry-standard protocols.
Responsible AI
Human-in-the-loop principles. No automated decisions for high-risk outcomes.
Where We Work
Designed for multi-country deployments and cross-border protection workflows.
Kenya
ActiveUganda
ActiveTanzania
ActiveLesotho
ActiveSomalia
ActiveConnect Your Ecosystem
OpenCHS integrates with your existing infrastructure and communication channels.
Telecom (SIP/E1/GSM)
Voice
SMS Gateways
Messaging
Email Integration
Social Channels
Social
Chat Platforms
Chat
Analytics & BI
Reporting
Latest Thinking
Strengthening Child Protection Systems with Digital Case Management
Read more GBV Response | Dec 2025Best Practices for GBV Response Workflows in Resource-Constrained Settings
Read more Labor Protection | Nov 2025Cross-Border Protection: Supporting Migrant Workers Through Technology
Read moreGet in Touch
Reach out for demos, partnerships, or general inquiries.
General Inquiries
info@bitz-itc.com
OpenCHS / Product
openchs@bitz-itc.com
Response time
We typically respond within 1–2 business days.
Send us a message
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